We are a small, independent Canadian business, not a large-volume retailer like Amazon. We take pride in providing thoughtful, personalized service and appreciate your understanding of our small-business shipping schedule. Thank you for choosing to shop Canadian and support independent business.

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All CH OUTDOOR® orders are fulfilled by Canadian Huntress® and ship from Eastern Ontario, Canada, primarily via Canada Post. Because Canadian Huntress® handles our order fulfillment, you will see Canadian Huntress® on your banking or credit card statement, invoice, and shipping label. Don't worry — it's still your CH OUTDOOR® order!

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Free shipping applies to orders with a subtotal of $150 or more before taxes and discounts. We reserve the right to select the most appropriate and economical shipping carrier for your order.

Orders are processed Monday through Friday, excluding holidays, and typically take 3–5 business days to process before shipping. Once your shipping label has been created, you will receive an email with tracking information. Please allow some time for tracking to become active once your package has been transferred to the carrier.

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Pre-orders, backordered items, and products otherwise identified as having an extended lead time are not subject to our regular 3–5 business day processing time. Any applicable timeframe will be noted on the product listing or communicated with you directly.

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Delivery times vary by destination and are determined by Canada Post or the applicable carrier. While we'll always do our best to get your order packed and on its way within our processing timeframe, we can't predict or guarantee how long Canada Post will take to deliver your package once it leaves our hands. CH OUTDOOR® and Canadian Huntress® are not responsible for carrier delays or for orders shipped to an incorrect address provided at checkout. Please review your shipping information carefully before completing your purchase.

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Returns & Exchanges

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To be eligible for a return, please contact us within 7 days of receiving your package.

Due to our limited quantities, we cannot offer exchanges on merchandise. Customers are responsible for return shipping unless an error has been made on our end.

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Once an approved return has been processed, you will receive a CH OUTDOOR® E-Gift Card by email for the value of the returned merchandise.

All returns must be unworn and in new condition in order to qualify for an E-Gift Card.

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